Industries
Whatever you run, start on day one.
Pick your sector and see what your customers or citizens could do in SuperApp, from the first alert to the last follow-up.
Five families
18 sectors, five patterns.
Sectors in the same family serve people in similar ways, so they start from the same pattern.
- 01 Public servicesAlerts, complaints and requests, tracked to closure. Government · Utilities
- 02 Health and educationAppointments, results and reminders for patients and parents. Healthcare · Education
- 03 Commerce and lifestyleStorefronts, orders, delivery and loyalty. E-Commerce · Retail · Restaurants · Malls · SMEs · Real Estate · Travel · Events & Creators
- 04 Finance and telecomOnboarding, reminders and care without the queue. Banking & MFI · Insurance · Telecom & MVNO
- 05 Industry and logisticsDealers, shipments and after-sales in one channel. Manufacturing · Logistics · Agriculture
Government
Every citizen request, tracked to closure.
Departments use SuperApp to send alerts, take complaints and route each one automatically, so citizens can see where their request stands.
Under the hood: CPaaS (communications platform as a service) sends SMS, WhatsApp and voice messages from your systems. RPA (robotic process automation) handles repetitive desk work such as routing and approvals.
The citizen journey
- 01
Alert
Citizens get notices by SMS, WhatsApp or in the app.
- 02
Request
They file a complaint or request in Urdu or English.
- 03
Routing
The request goes to the right department automatically.
- 04
Status
Citizens see progress, and deadlines trigger escalation.
- 05
Feedback
Every closed case asks the citizen how it went.
Before and after
Illustrative processBefore
Manual handling
- Requests pass from desk to desk
- Citizens call to ask for status
- Reports compiled by hand
- No shared view across departments
After
With SuperApp
- Routed automatically on arrival
- Status sent by SMS
- AI answers the common questions
- One live dashboard for managers
Capabilities
- Citizen alerts
- Complaint registration
- Service requests
- Department routing
- Status tracking
- Feedback collection
- AI citizen support
- Auto-escalation
- Internal approvals
- Dashboard reporting
Healthcare
Fewer queues, better follow-up.
Patients book, consult and get results in one app, and reminders keep them on track once they've gone home.
Built on the same AI agents and reminders shown on the AI page. See the agents
Before the visit
- Appointment booking
- Hospital queue updates
- Digital health card
During care
- Teleconsultation
- Lab report access
- Pharmacy ordering
Show all 12
After the visit
- Medicine reminders
- Follow-up notifications
- Patient feedback
Behind the scenes
- AI health assistant
- Insurance integration
- Payment integration
Manufacturing
From factory floor to customer feedback.
Dealers, distributors and end customers share one channel with you, and AI turns what they tell you into demand insight.
Dealers and distributors
- Dealer communication
- Distributor support
- Supply chain updates
After-sales
- Warranty claims
- After-sales support
- Consumer complaints
Show all 10
Insight
- Product feedback
- Demand intelligence
- AI data assistants
- Business dashboards
Explore by sector
See it in your sector.
Choose a sector, then a use case, and the phone shows what your customer would see.
What customers can do
Today
SuperApp AI
Ask me about government, in Urdu or English.
Citizen alerts
Service notice
Planned maintenance today from 2 PM to 5 PM.
Sector
Government
Send alerts, take complaints and route each request to the right department automatically.
Built to
Shorten the path from complaint to closure and show citizens where they stand.
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SuperApp AI
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